Pitchback LLC — Privacy Policy

1. Information We Collect

At this time, we do not use tracking or analytics software. The information we collect is limited to what is necessary to operate the Service:

• Account Information: Name, email address, and any details you provide when registering for an account.
• Customer Content: Files, projects, and communications that you or your clients upload or create within the Service.
• Payment Information: Billing details you provide to our third-party payment processor (we do not store full payment card details on our servers).
• Technical Data: Basic server logs (e.g., IP address, browser type, device information) needed to maintain system security and functionality.

In the future, we may introduce analytics or tracking technologies to improve the Service. If so, we will update this Policy accordingly.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Deliver files and manage projects between you and your collaborators or clients;
• Process payments and manage subscriptions;
• Ensure the security and integrity of our platform;
• Communicate with you regarding updates, support, or important account notices.

If we add analytics or tracking in the future, such data will be used to improve user experience, product features, and overall performance.

3. Sharing of Information

We do not sell or rent your personal data. We may share data with:

• Service Providers: Third parties who provide hosting, cloud storage, payment processing, or customer support.
• Legal and Compliance: When required by law, regulation, or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, where data may be transferred as part of the transaction.

4. Data Storage and Security

Customer Content and personal data are hosted on Amazon Web Services (AWS) or equivalent cloud providers with industry-standard safeguards. While we implement reasonable technical and organizational measures, no system is completely secure. You are responsible for maintaining backup copies of your important files.

5. Data Retention

We retain personal data and Customer Content for as long as your account is active or as needed to provide the Service. After account termination, data will be deleted or de-identified from active systems within a reasonable timeframe, unless retention is required by law.

6. Your Rights

Depending on your jurisdiction, you may have rights under data protection laws, such as:

• Accessing the personal data we hold about you;
• Requesting corrections or updates to your information;
• Requesting deletion of your personal data (“right to be forgotten”);
• Objecting to certain processing activities;
• Requesting a copy of your data in a portable format.

To exercise your rights, please contact us at: contact [at] studiocockpit [dot] io .

7. International Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other countries with different data protection standards. We will implement safeguards consistent with applicable law.

8. Children’s Privacy

The Service is not directed to children under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Policy on our website or by email. Continued use of the Service after the effective date of an updated Policy constitutes acceptance of the changes.

10. Contact

Pitchback LLC
200 Park Avenue Suite 1700
New York, NY 10166, USA
Email: contact [at] studiocockpit [dot] io